Support — Sandwich Factory App

The app is built so it cannot double-charge you. Every payment attempt for an order carries a single order ID, and both our server and Square (the payment processor) recognize repeats of that ID — so retrying after an error, a flaky connection, or even restarting the app can't create a second charge for the same order.

If a payment's outcome is ever unclear (for example, your connection dropped in the middle of paying), the app doesn't guess. It checks with our server, which reconciles the attempt directly with Square automatically. The result is always one of two things: your order comes through confirmed, or the payment doesn't complete and you aren't charged.

If you still believe you were charged for an order you didn't receive, call the restaurant at (615) 494-1211. Refunds are handled by the restaurant through Square, and the staff can look up your order and take care of it.

Open the Orders tab. Your past orders are saved right on your phone — tap Reorder on any of them and the app refills your cart with the same items. It checks each item against the current menu first; if something is no longer available, it's left out and the app tells you.

Your order history lives only on your device. Deleting the app removes it.

At checkout, under Pickup time, choose ASAP or pick one of the offered time slots. The slots come straight from the restaurant's posted hours, so you'll only ever see times when the restaurant is open. The kitchen preps your order for the time you chose.

Pickup is at the counter: 116 Chaffin Pl, Murfreesboro, TN 37129.

Email us at sandwich_factory@yahoo.com and describe what happened, including your device model and roughly when it happened.

For anything about a specific order — wrong item, missing item, a charge question — the fastest route is calling the restaurant directly at (615) 494-1211.

No — this app is for pickup only. Sandwich Factory offers delivery through the delivery apps, such as DoorDash; place delivery orders there.